FAQ

Do you charge sales tax or VAT? 
We do not charge any sales tax on any order.  No VAT and import duties will be incurred.


Do you ship to PO Boxes or APO/FPO Boxes? 
We do ship to PO Boxes and APO/FPO Boxes. Orders to PO Boxes will be sent through the post office.


Has my order shipped?  
Click the Order Status link at the top of our site to check your orders status.  If the order status is labeled as "Processed" or "Completed", then it has alerady been shipped.


How long does it take to receive an order?
Most orders by standard delivery will deliver within 5 to 12 days after the order has been placed. Expedited delivery or "Express" mail will deliver within 2 to 4 business days. Please check the delivery estimates page for more info.


How do I track my order?  
Click the Order Status link at the top of our site to check your orders status.  After typing in your email and order number, you will see your order information.  Click the shipments tab to view your tracking number and click the Track button.


Do you ship internationally? Do you ship to the UK, Canada, Australia, Europe, New Zealand, etc?
Yes, we do ship internationally, to anywhere in the world.  Please check the delivery estimates page to get an idea of the delivery time frame.

How do I return my order?  
Please check the returns policy page for more information. The link is at the bottom of our website under the policies section.